WARRANTY

We take pride in the products we make and warrant to the person who originally purchased the product (you) that all CANOPY products will be free from defects in workmanship and materials for their applicable warranty period, subject to the below conditions.

In order for your warranty claim to be approved, the following conditions must be met:

  • You must have purchased the product from a CANOPY authorized dealer;
  • You must provide proof as to the date of purchase from the CANOPY authorized dealer;
  • You must return the product to CANOPY; and
  • You must have used the product only as intended and in accordance with the product's care instructions.

If a defect occurs as the result of the product's intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part.

The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. You will void your warranty if you attempt to fix the hat on your own through any sort of cutting, bending, sewing, gluing, or any other forms of deconstruction.

WARRANTY PERIOD – 2 YEARS

We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability.

We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

CANOPY WARRANTY DISCLAIMER

There are no express warranties other than the warranty set forth herein.

ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL CANOPY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The warranty is only available in the United States. No CANOPY reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

HOW TO SUBMIT A CLAIM

Warranty claims must be submitted by contacting customer service. A CANOPY family member on our warranty team will respond back within 2 business days following a review of your request.

If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and a pre-paid shipping label. We recommend keeping a copy of your tracking number for your records. Products must be returned directly to CANOPY in adequate cardboard packaging. A copy of the original sales receipt and the RMA# must be included with the product.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

The California Consumer Privacy Act (CCPA) creates new consumer rights for residents of the state of California relating to the access to, deletion of, and sharing of personal information that is collected by businesses.

DO NOT SELL

As a resident of California, you have the right to opt-out of the 'sale' of your personal information to 'third parties.' Sale is defined very broadly. The law defines “sale” more broadly than you might think. It doesn’t just include the exchange of data for money.

We do not transfer your information to third parties in exchange for money and we will not do so. However, we do transfer personal information to certain third parties in order to operate our business (for example, to market our products and services). It is possible that someone could claim that this transfer was in exchange for 'other valuable consideration'.

RIGHT TO KNOW

You may request that we provide you for the last 12 months a list of the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or 'selling' the information, and the categories of 'third parties' to whom we disclosed or 'sold' that information. You may also request that we provide you in a machine-readable format a copy of the specific pieces of personal information we have collected about you in the past 12 months. You may make a request to know up to two times in a 12-month period, subject to limitations described in the law. For a list of general categories of information that we have collected and shared in the past 12 months, see the tables the 'What Information Do We Collect And How Is It Collected' in our privacy policy.

RIGHT TO DELETE

You may request that we delete any personal information that we have collected from you. However, the law exempts certain information from deletion. For example, we may keep information necessary for security and fraud detection. We also may keep information needed to provide you goods or services. When we respond to your request to delete, we will explain what (if any) information we have kept and why. Please note that the law does not consider anonymized or pseudonymized information to be 'personal information,' and we may 'delete' your information by anonymizing or pseudonymizing it.

PRIVACY REQUEST FORM

If you would like to exercise your rights, please visit our privacy request form.

Last Updated: April 1, 2020

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